- Second Line Tech Support
- SQL scripting for database queries and reporting (Crystal Reports and Excel/Cube Reporting)
- Front-end testing for new development features, bug-fixes and improvements
- Create and maintain all user documentation
- Report to the Senior Project Manager regarding daily tasks and priorities (Daily Stand Ups)
Typical tasks included are:
- Crystal Reports
- Excel/Pivot Reports
- SSRS Reports
- User Testing
- User documentation
- Technical tasks during customer onboarding
- Learn our data migration process for new customers and perform data migrations as needed
- Data validation
- Data imports
- SQL scripting (for example DB updates)
- Replicate reported bugs
- Analyse data and determine the root cause of software issues escalated by Customer Support
- Resolve issues or pass on to the next level.
Your Skills and Experience:
- Qualification in Computing, Information Systems, or related discipline
- Expertise in hardware configuration, troubleshooting and software application and testing protocols
- Strong Proficiency in SQL and relational database structure and set up
- Experience as a Customer Support Specialist or similar role
- Experience using help desk software and remote support tools.
- A good understanding of how ERP systems work
- Energetic, responsive, and detail-focused
- Excellent communication and problem-solving skills.
- Strong organisational skills and multi-tasking abilities
Let join us to share experiences and celebrating the moment of achieving the mission together!