Why You’ll Love Working At Idealogic​

We are a human-oriented organization where we aim to create the most exciting working environment for every member, giving you a place to develop critical skills in software development and grow your professional career in the IT outsourcing industry.


Ho Chi Minh, Vietnam



  • Second Line Tech Support
  • SQL scripting for database queries and reporting (Crystal Reports and Excel/Cube Reporting)
  • Front-end testing for new development features, bug-fixes and improvements
  • Create and maintain all user documentation
  • Report to the Senior Project Manager regarding daily tasks and priorities (Daily Stand Ups)


Typical tasks included are:


  • Crystal Reports
  • Excel/Pivot Reports
  • SSRS Reports
  • User Testing
  • User documentation
  • Technical tasks during customer onboarding
  • Learn our data migration process for new customers and perform data migrations as needed
  • Data validation
  • Data imports
  • SQL scripting (for example DB updates)
  • Troubleshooting
  • Replicate reported bugs
  • Analyse data and determine the root cause of software issues escalated by Customer Support
  • Resolve issues or pass on to the next level.

Your Skills and Experience:


  • Qualification in Computing, Information Systems, or related discipline
  • Expertise in hardware configuration, troubleshooting and software application and testing protocols
  • Strong Proficiency in SQL and relational database structure and set up
  • Experience as a Customer Support Specialist or similar role
  • Experience using help desk software and remote support tools.
  • A good understanding of how ERP systems work
  • Energetic, responsive, and detail-focused
  • Excellent communication and problem-solving skills.
  • Strong organisational skills and multi-tasking abilities
Let join us to share experiences and celebrating the moment of achieving the mission together!

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