“We were looking to provide our customers with a constant stream of high quality enhancements. This requires a dedicated DevOps team with great skills and great attitude. We certainly found that at iDeaLogic and it reflects in our customer satisfaction.”
PublishOne
With the aim of building and operating a high quality software development team to accelerate its product development with the emphasis on truly being part of the PublishOne organization. Additional factor as scarcity on their home market to achieve this goal made PublishOne in search for a trusted technology partner who could help continue to set the pace for technology innovation.
About PublishOne:
PublishOne is a global platform for creating, managing and publishing knowledge-intensive content. A flexible and open ecosystem that connects with a wide range of closely related solutions. A publishing platform that works for you and everyone you work with. From editing and design to enriching easily searchable content.
PublishOne as a SaaS solution, chose Microsoft as its ecosystem. Their vision entailed every project member had to work in a central, cloud-based document and knows exactly what their tasks and privileges are. Additionally, the ability for their clients to influence their roadmap is much more than a statement of intent. It is part of their contract and formalized in their Service Level Agreement. It is known as the Software Advisory Council process and involves agreeing changes to PublishOne with all participants, with each participant having an equal vote.
Therefore, PublishOne required highly skilled software engineers who could follow the pace of change, to join its development center in Vietnam. The team is fully equipped to be able to adapt immediately to a fast-paced global environment. We have utilized our reliable and extensive talent pool to onboard the first development team in just a few weeks and the majority of this team has become extended colleagues.
Value:
- The Vietnam development team has been working fully vertically integrated with the teams of PublishOne in the Netherlands.
- PublishOne is applying a continuous deployment approach that allows daily product updates. The Vietnam development teams thus apply a fast-paced development approach to quickly adapt to the current workflow of PublishOne and be able to immediately react to end-user feedback.
- The Vietnam development centre has a Scrum team consisting of the following roles: Technical Architect, Product Owner, Tech Lead, Fullstack Developers and QA Engineers.
- The development team is responsible for leveraging the structured data to build up a portal allowing PublishOne partners to manage their programs, services, and performance conducted from its platforms in a hassle-free way.
- The development team with their unmatched response rate and pro-active approach has surely made a great addition to the high client satisfactory we have today.